SPA POLICIES

When you schedule your appointment with EIE MediSpa and Laser Training Centre, you are agreeing to the following policies.  Should you have any questions about our policies, and how they apply to your situation, please contact us via phone (780-466-5271), e-mail (info@eiemedispa.ca), or in-person at our spa’s front desk. 

 

A credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policy requirements and only make necessary charges to your account on the date of your scheduled service. You can choose to pay with any of our other accepted methods of payment after your service. Details of our cancellation policy, and when the card on file is charged, are provided below. 

 

APPOINTMENT POLICIES

 

CHECK-IN POLICY 

Please see our below policies for clients visiting us during the COVID-19 pandemic. The below policies are in place to ensure your safety and the safety of our staff and service providers during your visit.  

  • Face masks are required to be worn during the duration of your visit, excluding times where your esthetician is providing a service in that area. Your esthetician will be equipped with proper PPE including goggles, face masks, and face shields pertaining to the service you are receiving. Disposable face masks will be provided to you free of charge upon entering. Reusable face masks may be purchased if desired.  

  • A temperature check will be performed upon arrival. If your temperature is 38 degrees Celsius or above, you will be asked to reschedule your service.  

  • Please do not arrive early for your appointment. We would greatly appreciate it if you arrive as close as possible to your appointment without being late.  

  • Please arrive at your appointment alone. If you received a ride, please have your driver wait outside for the duration of your visit. Children are not permitted within the facility.  

  • Please keep a physical distance of 2 meters apart from other clients and personnel while in the corridors.  

  • If you have traveled internationally within 14 days previous to the room rental, or if you are feeling ill with symptoms of flu (fever, coughing, sore throat, shortness of breath, respiratory issues) or have been in contact with someone exhibiting these symptoms, we ask that you reschedule/postpone your appointment. 

  • Please hang up your outer wear and place your footwear in our designated closets. Disposable slippers will be provided.  

  • Bring a sweater to stay cozy! At this time, we will not be using blankets in our treatment rooms.  

  • No cash accepted at this time.  

  

CANCELLATION POLICY 

Your time and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments necessary. If you need to cancel your appointment, we respectfully request at least 24 hours' notice to allow us to fill the vacancy if possible.  

  • Any cancellation or reschedule made less than 24 hours prior to your appointment time will result in a $50 cancellation fee.  

  • If you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the $50 cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you. 

  • In the event of a true, unavoidable emergency, please notify our front desk team and they will work with you to reschedule your appointment. 

  

REFUNDS

  • All gift card, gift certificate, and prepaid service purchases are non-refundable.   

  • All products purchased at EIE MediSpa and Laser Centre may be exchanged or returned for a full refund within 14 days if unopened, unused, and the product is in resalable condition. Opened or used items are not eligible for return/exchange unless they caused a reaction*. 

  • *For returns due to a reaction, we require photo evidence of the symptoms in order for the product to be considered for return or exchange. 

  • We are unable to process any returns for purchased packages or prepaid series of treatments. EIE MediSpa and Laser Centre will make an effort to exchange the purchased packaged or prepaid series of treatments for an equal value product or other spa service offered at our location.