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SPA POLICIES

When you schedule your appointment with EIE MediSpa and Laser Training Centre, you are agreeing to the following policies.  Should you have any questions about our policies, and how they apply to your situation, please contact us via phone (780-466-5271), e-mail (info@eiemedispa.ca), or in-person at our spa’s front desk. 

 

APPOINTMENT POLICIES

 

CHECK-IN POLICY 

As your safety and the safety of our staff are our top priority, please the following procedures will be in place in compliance with the provincial and city regulations.

 

  • Face masks are optional during the duration of your visit. Your esthetician will be wearing a face mask for the duration of your visit.  

 

If you begin to have symptoms of COVID 19 or feel unwell in any manner please contact us and we will reschedule you to a later date, with no cancellation fee. 

 

SPA POLICIES

  • We no longer accept cash payments. We accept all major debit/credit cards as well as the option to pre-pay for your services and/or products online or over the phone. Service providers can still accept cash gratuities. 

  • Due to safety considerations children under the age of 16 are not permitted within the building. 

  • Gift cards may not be used towards the purchase of other gift cards.

CANCELLATION AND NO-SHOW POLICY 

Your appointments and well-being are very important to us. We understand that sometimes, unexpected situations arise and cancellations & rescheduling can occur, if you need to cancel or reschedule your appointment; we respectfully request at least 24 hours notice.

 

Each time a client misses or cancels an appointment without providing proper notice, another client is prevented from the opportunity to receive treatment.  

Missed appointments, or appointments canceled or rescheduled without the required 24-hour notice will incur a fee of $50.00. This fee also includes any appointments where the client has arrived 15 minutes or more past the original appointment time and we are unable to complete the treatment scheduled due to a shorter time frame.

 

You can contact us at any time to cancel or reschedule an appointment by phone: 780-466-5271 or by email: info@eiemedispa.ca.  

REFUNDS

  • All gift card, gift certificate, and prepaid service purchases are non-refundable.   

  • Retail products may be returned within 14 days of original purchase date for exchange or instore retail credit only. Products must be unopened and in resalable condition. Proof of purchase is required if purchase is not found in customer's purchase history.

  • Items marked clearance cannot be returned or exchanged.

  • We are unable to process any returns for purchased packages or prepaid series of treatments. EIE MediSpa and Laser Centre will make an effort to exchange the purchased packaged or prepaid series of treatments for an equal value product or other spa service offered at our location.